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TransUnion What's New
   
Improved Service for DeskTop Customer Support - New toll-free number
   
  In an effort to improve our current customer support system, support calls will be handled by a new facility beginning Monday, August 14, 2006. This change will expand our service availability to 24 hours a day, 7 days a week. The customer support phone number will also be changing to a new toll-free number. We hope the improved convenience and service will exceed your needs for support in the future. For updated information, please visit the contact us page for more details.
   
   
New Service- Express Portfolio Review (EPR)
   
  Express Portfolio Review (EPR) is a new service that helps credit unions and small to mid-sized banks measure the fluctuating level of risk within their portfolios. Armed with this information, customers can make better decisions on either an individual or aggregate basis to increase the overall level of return. Customers can select up to two of five credit risk scores that are built into the offering, including the new VantageScoreSM. Results are delivered exclusively through TransUnion Desktop within 48 hours.
   
   
VantageScoreSM and TransUnion
   
  VantageScoreSM is the first-and only-industry model to be jointly developed by all three national credit reporting companies. It combines innovative data design with revolutionary, patent-pending characteristic leveling methods and segmentation techniques to produce a unique, highly predictive credit risk score. TransUnion can help you get the most from VantageScoreSM by applying a deep understanding of your industry and dedicating a team to help your business achieve its goals. For more information on this service, please complete the Request Information form.
   
   
OFAC Name Screen
   
  TransUnion's OFAC service is sourced through our partnership with Accuity (formerly TFP), an industry leader in providing OFAC solutions and financial information. The Accuity database is comprised of the U.S. Department of the Treasury's OFAC list, enhanced with some of their own proprietary sources. The service also includes the NS-PLC (Palestinian Legislative Council) list, which is an additional list required by OFAC to interrogate. Further information regarding OFAC is available from the U.S. Treasury website (www.ustreas.gov).
   
Comprehensive Locator Report
   
 

Find debtors faster and more efficiently – increasing the likelihood you’ll get paid – with TransUnion Comprehensive Locator Report. This new service augments our existing location services with additional sources of data to provide a more robust suite of services. You’ll benefit from the added convenience and efficiency of working with a single partner for all of your collections services.

You can access eight searches through our multi-source database of consumer information and have the results returned in the Comprehensive Locator Report. At a minimum, the report consists of the initial consumer information search. To this you can add any of the following seven sub-searches: phone numbers, occupants, neighbors, property, relatives, associates and deceased information.

   
   
Insurance Rating Support Engine
   
  TransUnion Insurance Rating Support Engine is now available for TransUnion DeskTop. Designed for agents to use at the point of sale, Insurance Rating Support Engine uses credit, loss history and motor vehicle report data to instantly generate objective decisions-including appropriate rates and discount quotes. For more information on this service, please complete the Service Information Request Form.
   
   
Social Security Number Year of Issuance Change
   
 

Social Security Number (SSN) Year of Issuance messages are now displayed under a separate heading in the Special Messages section on TransUnion reports. Previously, these messages were displayed within the High Risk Fraud Alert heading. The SSN Year of Issuance messages are now displayed directly following the High Risk Fraud Alert messages.

Please see below for a sample report:

SPECIAL MESSAGES
*** ID MISMATCH-ALERT: CURRENT INPUT ZIP CODE INVALID***
****HIGH RISK FRAUD ALERT: FILE PREVIOUS ADDRESS REPORTED USED IN TRUE NAME FRAUD OR CREDIT FRAUD***
****SSN YEAR OF ISSUANCE: FILE SSN ISSUED: 1985 – 1986; STATE: CT; (EST. AGE OBTAINED: 17 TO 19)***
***CONSUMER STATEMENT: SEE END RPT***

   
 
The FACT Act and your TransUnion services
   
 

Signed into law in 2003, the Fair and Accurate Credit Transactions (FACT) Act amends many areas of the Fair Credit Reporting Act and adds several new provisions that may alter the look and content of many TransUnion Reports. The following changes will be effective immediately:

Notification of Address Discrepancy
Credit reporting agencies (CRAs) are required to notate and issue “Address Discrepancy” alerts when substantial differences between inputted address data and address data in a consumer file are found. TransUnion will cross reference input information against all addresses, current and previous, on file and, if applicable, an address discrepancy notification will appear in the special messages area of your returned report.

Addition of National Fraud Alerts
CRAs must provide individuals the option to add up to three specific National Fraud Alerts. When a requested consumer file contains a fraud alert, the following message(s) may be returned in the Special Messages Section of the TransUnion Credit Report:

(A) Initial fraud alert — suspected fraud — 90-day retention

Example:
#HK#IFCRA INITIAL FRAUD ALERT: ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN ACCOUNT.

(B) Extended fraud alert — fraud confirmed by an identity theft report — 7-year retention

Example:
#HK#EFCRA EXTENDED FRAUD ALERT: ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN ACCOUNT.

(C) Active military duty alert — 12-month retention

Example:
#HK#ADCRA ACTIVE DUTY FRAUD ALERT: ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN ACCOUNT.

Inquiry Impact Statement
CRAs and certain mortgage lenders must disclose whether inquiries impacted a consumer's credit score. If inquiries do impact a credit score, the following message will display with the score model immediately following the last factor code or text in the print image:

Example:

M O D E L P R O F I L E * * * A L E R T * * *
------------------------------------
***TRANSRISK-NA ALERT: SCORE +505 : 081, 007, 022, 023 *** IN ADDITION TO THE FACTORS LISTED ABOVE, THE NUMBER OF INQUIRIES ON THE CONSUMER’S
CREDIT FILE HAS ADVERSELY AFFECTED THE CREDIT SCORE.
------------------------------------

If multiple models display, the message will appear with each one, if applicable.

------------------------------------
M O D E L P R O F I L E * * * A L E R T * * *
***EMPIRICA ALERT: SCORE +586 : 038, 020, 018, 003 *** IN ADDITION TO
THE FACTORS LISTED ABOVE, THE NUMBER OF INQUIRIES ON THE CONSUMER’S
CREDIT FILE HAS ADVERSELY AFFECTED THE CREDIT SCORE.
***TRANSRISK-NA ALERT: SCORE +505 : 081, 007, 022, 023 *** IN ADDITION
TO THE FACTORS LISTED ABOVE, THE NUMBER OF INQUIRIES ON THE CONSUMER’S
CREDIT FILE HAS ADVERSELY AFFECTED THE CREDIT SCORE.
------------------------------------

This message is returned anytime inquiries impact the credit score, even when the number of inquiries is one of the top four factors.

For more information on the impact of the FACT Act, please go to our Business Solutions knowledge base and search for "FACT Act."

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As of October 1, 2004, all consumer disputes must be processed via E-OSCAR
   
  As of October 1, 2004, all consumer disputes must be processed via E-OSCAR. Paper Universal Data Forms (UDF) and Consumer Dispute Verifications (CDV) will no longer be accepted. This new enhancement is being implemented to help facilitate data accuracy, provide more efficient service and manage future obligations due to the Fair and Accurate Credit Transactions (FACT) Act. To learn more visit E-OSCAR.
   
 
Reset your own password online.
   
 

Now you can reset your own password online by answering a predetermined challenge question. It's quick and easy! User Guide

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